FAQ

1. Are these drive on lifts hard to use?

Absolutely not. All it requires to operate any of our lifts is a bit of common sense and safety mindedness.When docking, we instruct our customers to approach at almost a dead idle and just “kiss” the bow of the boat to the lift. After ensuring the boat and motor are lined up, slowly power your boat up onto the dock. This is not a ski ramp…you do not need to hit the dock any faster than 1 mile per hour.To launch the boat, simply trim the motor all the way down and power up slowly in reverse. Once you feel the boat begin to move, return the throttle to neutral and let gravity naturally pull you off the dock.It’s that easy.

2. Can I install a lift or dock myself?

It is entirely feasible for you to install a dock or lift on your own. However, to keep it easy, we can arrange installation services, and in most instances can have a project installed seamlessly for you.

3. Can I just order the parts from you and do the whole thing myself?

You are certainly welcome to buy parts from us and complete the assembly and installation of your dock or lift on your own. There are several items that are difficult to assemble without the proper tools and set-up. We will be honest and forthright with you if we feel your project requires special attention during assembly and would be easier (and thus help maintain your sanity) if we just assembled it ourselves.

4. Do I need a permit for a drive on boat lift?

Because we sell lifts to many different states on many different bodies of water, each with their own rules and regulations, it is all but impossible for us to offer advice on each jobs’ particular permitting requirements.We encourage our customers to thoroughly review their particular permit requirements and base their decision to move forward accordingly. If a customer cancels or changes an order after it is placed or delivered, the customer may be subject to cancellation and restocking fees. SD&P assumes no liability for docks installed without permits, or for any fines or penalties imposed upon the customer arising from non-permitted installations.

5. Do I need to use a winch for your system?

All of us at Southeastern Dock & Platform are categorically opposed to using winches unless absolutely necessary. After all, our mantra is “Simple is better.” Having anything that requires moving parts just goes against everything we believe in. That being said, we will work for you with the goal in mind that “less is more.” Unless you specifically request one or it is absolutely necessary, like with jet driven boats for instance (which do not have reverse power when removed from the water), we will not sell you a winch system.

6. Do the Safe Haven Solar Hybrid Systems come complete with a battery?

For drop-shipped orders, our solar hybrid lifts do not come with batteries and must be provided by the customer. Freight regulations classify lead batteries as hazardous material and prohibit shipping them without special licenses and fees…in other words, it would be much less expensive for you to get your own. However, on solar hybrid lifts that we deliver and install on our own equipment, we will provide the batteries for you.

7. Do your dock and lift products get hot in the sun?

Like anything that sits around in the sunshine in August, our products will get hot, but not as hot as you would expect. Common sense always dictates wearing shoes or flip-flops when on our docks (or anyone else’s for that matter).

8. How do you deliver a dock or lift?

In most situations, we deliver our assembled products on our own trucks. For basic installations, we may deliver your dock or lift via our boat directly to your docksite. Other times we may access your waterfront via the closest landing ramp and tow the dock or lift to your site. And still other times, we may access your waterfront directly at the site. We will work closely with you to determine the best and most efficient method of delivery your dock.

9. I’m getting a bigger/smaller boat. Can my lift be reconfigured?

All of our products can be reconfigured to some extent. The Safe Haven Lifts can be expanded to accommodate longer or heavier boats, or sections can be removed to go smaller.

10. I’ve got an old competitor’s dock that is sinking/has broken/just plain sucks. How can I dispose of it?

As stewards of our environment, Southeastern Dock & Platform wants to insure that we protect our planet at every opportunity. As such, we will work with our customer to help facilitate removal and proper disposal/recycling of your old dock. Depending on your particulars, our abilities may be limited, so some restrictions may apply. Speak to your local representative for more information.

11. I’ve heard that these docks damage gel coat. What do you say?

Instead of us saying anything, we’ll just let the laws of physical science explain it: Polyethylene is a soft substance compared to fiberglass gelcoat. Generally speaking, if something is going to give in an impact between polyethylene and gelcoat, it’s going to be the poly.However, if you hit the dock at a speed greater than the unit was intended to cope with, or if you have air pockets under your gelcoat due to poor hull manufacturing, you can indeed chip your gelcoat.Gross negligence on our part not withstanding, we cannot be responsible for damage to any vessel using our products. If you have any concerns, please discuss them with your local representative before signing an order confirmation.

12. My dock or lift is secured to my floating dock with rope. Will I need to replace that rope?

We have learned that “tight is torture” in a marine environment. Most of our docks and lifts are secured to existing structure using a triple braid, marine grade nylon rope. This pre-stretched rope is the real deal, NOT what you would find for $0.50 a foot at Home Depot.The rope is expected to last for at least five years in normal conditions. We recommend periodically examining your rope connections to make sure the knots are holding and there is minimal fraying occurring. Should you need new attachment rope, it is available through your local dealer or by calling us directly.

13. What type of maintenance will I need to do to the dock? Will I need to haul it out and clean the bottom periodically? Will bottom growth affect the performance of my dock or lift?

The beauty of the products we offer is that none of them need any regular maintenance. Savvy homeowners will know it is prudent to periodically check dock connections, edge fasteners, cleats, and anything else that is attached to the dock from time to time to ensure snugness. But as far as regular maintenance, nothing is required. Just like anything that sits in the water for any time, your dock will develop bottom growth. It is not necessary to remove the bottom growth and it will not affect the performance of your lift. Growth, while heavy on land, is relatively buoyant in water and does not “weigh down” a dock in the traditional sense. What’s more, the growth that develops on your dock will support a myriad of sea life right there at your dock, enhancing the biodiversity that is so important to all marine environments.

14. When on my lift, the boat is out of the water. Do I have to tie it off?

We always suggest that you tie the dock to at least two points: one directly onto the lift and always have at least one line tied directly to some other structure (existing floating dock, seawall, etc.). If tying to a static structure, always allow enough line to compensate for tidal fluctuations.